FAQ

How long does delivery take?

Most orders are dispatched within 1-3 business days and delivered Australia-wide within 3-10 business days depending on your location.

Do you offer free shipping?

Yes, we offer free shipping across Australia on eligible orders. Any shipping costs are calculated and shown at checkout.

What is your returns policy?

We offer a 30-day return policy on all rugs. If you're not completely happy with your purchase, contact us and we'll help arrange an exchange or return.

How do I choose the right rug size?

See our Rug Size Guide for recommended sizes by room. If you're still unsure, get in touch and our team can help.

How do I care for my rug?

Most rugs can be spot-cleaned with a damp cloth and mild detergent, and regularly vacuumed on a low setting. Check the individual product page for specific care instructions for your rug's material.

What payment methods do you accept?

We accept all major credit cards and secure online payment methods at checkout.

How can I contact you?

Visit our Contact page or email us at info@elegantrugs.com.au.